The challenge

Registers of Scotland (RoS) is responsible for maintaining 20 public registers relating to land, property and other legal documents. The organisation has been undergoing a major transformation programme to adapt its business model to meet future needs.  

How we did it

A key feature of our work has been the development of the product and service vision, based on evidenced user needs. This ensured that products delivered value in the context of the wider business and required extensive collaboration with key stakeholders. Important elements included:

  • Delivering user-centric products using agile methodologies.
  • Ownership and prioritisation of the product backlog.
  • Responsibility for steering the solution’s development throughout the development lifecycle in addition to user adoption and benefit realisation.
  • Stakeholder management – we developed and maintained key relationships with the business, delivery teams, senior management and customers.

Notbinary provided a diverse range of multidisciplinary squads. Our four co-located teams integrated into mixed teams comprising Notbinary, RoS and other third party suppliers, transforming the digital-registration business model. The resources we provided included: Product Owners, Scrum Masters, Technical Architects, Business Analysts, testers, technical writers and document specialists.

These multidisciplinary teams developed service designs and MVPs from a prioritised product backlog, employing user-centred testing/learning/iteration for continuous service design and development based on collected user research, performance data, etc. Iterative cycles of sprint-planning, development, release and retrospectives typically produced key outputs over two-week cycles.

Notbinary provided a key Product Manager for the Digital Routing & Automation project within the Digital Transformation Programme. She was responsible for delivering products to automatically and manually route casework for RoS using Pega case management and software development practices. This enabled the organisation to automatically process applications received across all digital and paper channels, helping RoS achieve its vision to be a truly digital organisation.