I find myself in an interesting position at the moment. A client has just significantly rebooted their portfolio of DDaT activity — leading to a big shake-up of their governance and that opened up an interesting opportunity — they needed an approach to strengthen the Verify aspect of Trust/Verify for digital deliveries and I saw a chance to reimagine the idea of service assessments locally.

This client is Government-adjacent and has close ties to the wider digital gov community but it is exempt from GDS controls — as such it has somewhat gone its own way in its evolution towards becoming an internet-era organisation. While this does create some challenges at times it also opens up these golden opportunities as well.

I am on the record as believing that GDS Service Standard Assessments are a ‘necessary evil’ — in fact I was quoted in this brilliant presentation by Sam, Steve and Clara at Service Design in Government.


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